Client requests for refunds will be treated as a revision, and the Super-Grades staff will work to revise the content to your satisfaction. Clients agree that it is their responsibility to provide us with the correct information and direction in order to ensure that the content ordered is always received to your satisfaction.
Although as a general rule, Super-Grades does not offer refunds due to the time taken by our writers to deliver content, we will make every effort in our power to correct a client’s project if you are not satisfied. Your satisfaction is our first concern, however, and we can provide credit for our services at our discretion. Each request for a refund will be reviewed on a case by case basis and the final resolution left solely to the discretion of Super-Grades.
Any revision or refund request must be made within three (3) days after delivery by Super-Grades. If after three (3) days we do not receive a response from you, it will be our assumption that you are satisfied with the work received and will mark the order as complete.